Refund & Renewal Policy

1. Scope of this Policy

This Policy applies only to amounts paid to BulkVyapar for services supplied by BulkVyapar.

Independent payments made by a buyer to a seller for goods or services are outside this Policy because BulkVyapar does not presently collect or settle buyer-seller transaction payments.

2. Annual Membership Term

Where an annual seller membership is purchased, the service term is ordinarily 12 months from activation unless a different duration is clearly displayed before payment.

The applicable service description, listed plan price and current payable amount are shown through the relevant BulkVyapar checkout or onboarding flow.

3. One-Time Payment Model

BulkVyapar's annual membership is presently purchased through a one-time payment for the selected service term.

The payment does not create a standing mandate for BulkVyapar to automatically charge the user again in the next year.

4. No Automatic Renewal or Auto-Debit

BulkVyapar does not presently auto-renew the annual membership and does not automatically debit the user for a further membership term.

At the end of the current term, the user may choose whether to purchase another membership or renewal if offered.

Failure to renew does not authorise BulkVyapar to charge the user without a fresh payment action or other lawful authorisation.

5. When the Service Begins

BulkVyapar may begin performing onboarding, payment verification, business-review, listing preparation, platform access or other purchased digital/platform services after successful payment.

For seller marketplace activation, payment alone does not guarantee immediate publication. A seller listing may remain pending until required GST and business information has been reviewed under BulkVyapar's verification process.

6. Non-Refundable After Service Activation

Subject to applicable law and the specific exceptions stated in this Policy, a successfully purchased BulkVyapar membership or digital/platform service is ordinarily non-refundable after the relevant service has been activated or performance has begun.

This reflects the fact that platform access, onboarding, review, listing preparation, verification work and other digital services may begin immediately or shortly after successful payment.

7. Voluntary Cancellation

A user may stop using the platform, choose not to continue a listing or request account deletion in accordance with applicable platform functionality and policies.

Voluntary cancellation, non-use or discontinuation by the user during an active paid term does not ordinarily create a right to a full or pro-rata refund for the remaining period, subject to applicable law.

8. Account Deletion During a Paid Term

If a user voluntarily deletes an account or requests removal of a listing during an active paid term, the deletion may end access to the associated paid services.

Such voluntary deletion does not ordinarily result in a pro-rata refund for unused time, subject to applicable law and any specific written commitment made by BulkVyapar.

9. GST Verification and Pending Listing Activation

Seller listing activation may remain pending where the submitted GSTIN is invalid, inactive, inconsistent with submitted business details or cannot reasonably be matched during BulkVyapar's limited manual GST review.

BulkVyapar may ask the seller to provide corrected or updated GST information before the listing is made live.

A pending status caused by incomplete, inaccurate or invalid information supplied by the seller does not by itself create an automatic refund right, provided BulkVyapar continues to permit reasonable correction or completion of the required onboarding information.

Nothing in this clause removes any refund or remedy that applicable law requires in the circumstances.

10. Duplicate Payment

If the same BulkVyapar service is charged more than once because of a confirmed duplicate transaction, BulkVyapar may verify the payment records and process an appropriate reversal or refund for the duplicate amount.

The user should provide the relevant payment reference or Razorpay payment/order information so the duplicate charge can be investigated.

11. Payment Captured but Service Not Recorded

If a payment is successfully captured but a technical problem prevents the corresponding BulkVyapar service/payment record from being created or recognised, BulkVyapar will review the payment and account records.

Where the payment can be verified, BulkVyapar may correct the service activation or process an appropriate refund/reversal where the service cannot reasonably be provided.

12. BulkVyapar Technical Failure

If BulkVyapar is permanently unable to provide a purchased service solely because of a confirmed BulkVyapar technical or operational failure, and the service cannot reasonably be restored or supplied, BulkVyapar may provide an appropriate remedy, including refund where required or appropriate.

Temporary outages, maintenance or delays that are reasonably remedied do not automatically entitle a user to a refund.

13. Failed, Pending or Reversed Payments

A failed, pending or reversed payment is not treated as a successfully completed membership payment until the payment can be verified as successfully captured/received.

Where money is debited but the payment provider later marks the transaction failed, reversed or refunded, settlement timing may depend on the payment provider, issuing bank or payment network.

14. Payment Gateway Processing

BulkVyapar currently uses Razorpay for applicable payments to BulkVyapar.

Refund or reversal processing time, where approved, may depend on Razorpay, the user's bank, card issuer, UPI provider or other payment network.

BulkVyapar cannot guarantee the exact time taken by a third-party financial institution to reflect an approved reversal in the user's account.

15. No Refund for Independent Buyer-Seller Transactions

BulkVyapar does not presently collect or hold buyer-to-seller transaction payments for products or services listed by marketplace sellers.

Accordingly, a buyer's refund claim against a seller for goods, delivery, quality, warranty, advance payment or another independent transaction must ordinarily be addressed with that seller or through any remedy available under applicable law.

BulkVyapar's Refund Policy does not convert an independent buyer-seller payment into a BulkVyapar payment.

16. No Refund Based Solely on Business Outcome

A paid BulkVyapar service is not sold with a guarantee of a specific number of leads, inquiries, orders, sales, revenue, profit, Google ranking, AI-platform visibility or other commercial outcome.

The absence of a desired business result does not by itself create a refund entitlement where the purchased platform service was supplied as described, subject to applicable law.

17. No Hidden Renewal or Subscription Trap

BulkVyapar's current annual membership model does not rely on automatic renewal, hidden recurring charges or silent auto-debits.

A new membership term requires a fresh user decision/payment or another clearly disclosed lawful authorisation.

BulkVyapar aims to present material payment, renewal and cancellation information clearly rather than using deceptive interface practices.

18. Refund Request Information

Where a user believes a refund or reversal falls within an exception under this Policy, the request should include the account/business name, registered mobile/email, payment date, amount, Razorpay payment/order reference if available and a short explanation of the issue.

BulkVyapar may request reasonable additional information to verify the payment and prevent fraudulent refund requests.

19. How to Submit a Refund or Payment Grievance

Refund, duplicate-payment or payment-record concerns may be submitted to grievance@bulkvyapar.in.

Grievance Officer: Nitesh Kumar Mishra.

Address: Bulkvyapar Network Pvt Ltd, E-12/2, Sector 1, Noida, Gautam Buddha Nagar, Uttar Pradesh - 201301, India.

20. Refund Method

Where a refund or reversal is approved, BulkVyapar may return the amount through the original payment method or another lawful method appropriate to the transaction.

BulkVyapar may retain internal records of the refund, payment reference, reason and processing status for accounting, fraud-prevention, audit and legal purposes.

21. Taxes and Statutory Adjustments

Any refund, credit note or tax adjustment will be handled subject to applicable tax, invoicing and accounting requirements.

Where a tax invoice, credit note or other statutory document is required, BulkVyapar may process the adjustment in accordance with applicable law.

22. Chargebacks and Payment Disputes

Users should first contact BulkVyapar with a genuine payment concern so the payment record can be investigated.

BulkVyapar may provide transaction records, service-activation evidence, consent/payment records and other relevant information to the payment provider or financial institution when responding to a lawful chargeback or payment dispute.

23. Changes to Pricing or Future Plans

BulkVyapar may change future membership prices, features or service structures prospectively.

A future pricing change does not retroactively alter the amount already paid for an existing purchased term unless required by law or expressly agreed.

24. Changes to this Policy

BulkVyapar may update this Policy to reflect changes in services, payment systems, business practices or applicable law.

The current version will display an effective date, last-updated date and document version.

25. Applicable Law and Mandatory Rights

This Policy is governed by applicable Indian law.

Nothing in this Policy excludes, restricts or overrides a refund, remedy or statutory right that applicable law does not permit BulkVyapar to exclude or limit.